Shipping policy

All orders placed with the Horze web-shop are packed and sent out from our central warehouse in Netherlands within 2 business days after the order is made. Horze holds the right for delays during high season and campaign periods. For orders that include embroidery service, prosessing the order will take 1 - 3 extra days. Please note that shipments cannot be delivered to post box addresses.

If you are under 18 you may only buy from Horze webshop under supervision of a parent or quardian.

You will receive confirmation by email when you place your order on our web-shop. When your order is sent out from our central warehouse, you will receive a second email that contains the tracking code for your parcel. You can easily follow progress of your order by logging in to your customer account in the web-shop.

Return policy

If you are not satisfied with your product in any way, Horze gives you 30 days in which you may return or exchange your item. Read more about our return policy here.

Valid Payment Methods

Payment for all goods must be by credit or debit card.
We accept payment with:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• VISA ELECTRON
• PAY PAL
• VISA DELTA
• MAESTRO
• SOLO

Return Policy

Returns and Exchanges

If you are not satisfied with your product in any way, Horze gives you 30 days in which you may return or exchange your item. Please note, however, that Horze is unable to provide a refund for any items that appear to be soiled or damaged in any way. In addition, no refund or exchanges can be obtained on items that have been ordered with embroidery.

EXCHANGE: You may only exchange an item to a different size. You are not allowed to exchange for another color or product. If Horze is unable to provide the size you require, you will be contacted and offered another size or a refund of your money. For exchanges make it clear which size you require. You must cover the cost of return postage; however, Horze will send you your replacement free of any charge, once per order. If you ask for further exchanges, Horze will charge normal postage. You should allow 2-3 weeks for Horze to process your return and send out a replacement.

RETURNS: You may return any item as long as the products are in the same condition and packaging in which they were sent out. You must cover the cost of return postage. It is important to inform us whether you wish your refunded money to be transferred directly back to your bank account or whether you would like it to be placed as credit on your Horze customer account. If you would like the refunded money to be transferred directly back to your bank account please provide us with your international bank account number IBAN and your bank´s SWIFT code. You should allow 2-3 weeks for Horze to process your return and refund you accordingly.

To return or exchange your item, pack it carefully to a separate box or padded post envelope and send it together with a completed returns form to the address listed below:
FinnTack Holland / Att: Horze Return
Dwarsdiep 12-15
9521 CH Nieuw Buinen
Nederland

Refunds

The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colors and details. If you have any doubts regarding those details (also regarding embroidery orders), we advise you to contact our customer service before placing an order. Minor product detail differences and slight changes in colors do not justify a claim. Apply common sense.

The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.

To obtain a refund, send your product to Horze together with a filled out returns form. It is important that you provide us with sufficient information about your reason for returning the product, how much you have paid for postage and if you would prefer compensation by a replacement or refund of your money. You will also be compensated for the return postage costs if the fault is on behalf of Horze.

You should allow 2-3 weeks for Horze to process your return and compensate you accordingly.

Lost return or exchange parcels and unclaimed orders

Please note that if return or exchange parcel is lost when being sent back to Horze, you will only be compensated if you have the postal tracking code for the shipment.

If your embroidery order is returned unclaimed to Horze, we will contact you by email, telephone and mail. You have rights to get your embroidery items sent out once more. If Horze cannot reach you within 14 days, you will be invoiced for the item and return/administration costs. Item will be disposed.

Privacy Policy

At Horze, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.Horze.com.

Collection of Personal Information

We will ask you when we need information that identifies you individually or allows us to contact you directly (personal information).

We may ask for personal information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to a news, or engage in some other activity on our site. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address.

When you visit our website, we collect standard information about your hardware and software such as your IP addresses, browser type, operating system, pages visited on our site, referring and exit pages, and the dates and times of the visits.

This site visitation data is used to administer the site and provide general statistics regarding the use of Horze.com. Site visitation data is never linked to your personal information, and we do not use it to identify you individually without your permission.

Use of Personal Information

We will keep any and all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your personal information with third parties for their promotional use without your permission.

We will use the personal information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested, or contacting you about products and services that you have purchased. If you do not opt-out of communications from Horze, we may send you marketing notices including promotions of our products and services. You can opt-out of communications from Horze at any time.

We sometimes contract with other companies to provide services such as packaging and mailing information, answering user questions, or processing credit card transactions. We will only provide these partners with the information they need to conduct their services, they will be prohibited from using the information we provide for any other purpose and we will require them to observe the intent of this Privacy Policy.

We may disclose your personal information when we reasonably believe that it is required by a law or legal process and to protect and defend our rights and interests and the rights and interests of our affiliates, suppliers, or users. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to enforce or apply these terms and conditions or to protect the rights, property, and safety of others and ourselves.

In the event we go through a business transition, such as a merger, an acquisition by another company, or a sale of all or a portion of our assets, users' personal information will, in most instances, be part of the assets transferred. Notifications of such a transition will be made using the mechanisms described in the "Changes to this Statement" section below.

Control of Personal Information

You can confirm, change, or update personal information you have provided to us by contacting us directly at customerservice@horze.com with your request.

If you want to opt-out of communications from the company, you can do so by emailing your request to customerservice@horze.com. If you change your mind, you can opt-in again, by emailing this same address. When you opt-out of promotional communications from us, you may still receive service messages (such as an order confirmation), legally mandated notices, and critical messages that relate to the ability to use services you have purchased from us.

Security of the Information We Collect

We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal information. For example, we store personal information in a secure, limited access facility; sensitive information transmitted to us through our store (such as a credit card number) is encrypted for transmission using the Secure Socket Layer (SSL) protocol. The SSL encryption is designed to make the information unreadable by anyone but us.

Use of Cookies

When you visit our site, a cookie may be saved on your computer (if your computer accepts cookies), and if you return to the site the cookie may be read. We use cookies to help us collect the site visitation data described above and in some cases to deliver specialized content. A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party.

If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of our website.

We may also use Web beacons, clear gif technology, or action tags as mechanisms to collect aggregate site visitation data by tracking how users navigate to and through our website. We may also use this technology to track the delivery of HTML email messages. This data is collected exclusively for use in our marketing and research.

Enforcement of this Statement

If you have questions about the policies described in this statement, please email us directly at customerservice@horze.com.

Links to Other Websites

Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-Horze.com website, even one that may contain the Horze logo, please be aware that we do not control the content and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Statement does not cover the information practices of those websites linked to our website. These other sites may send their own cookies to users, collect data, or solicit personal information.

Changes to this Statement

We may from time to time update this privacy statement.

Contact Information

We welcome your input on our privacy policy. If you have any questions or suggestions regarding our privacy policy, please contact us at customerservice@horze.com.

Oy Finn-Tack Ltd
ATTN: Privacy
Keskikankaantie 29 - 31
15860 Hollola
Finland
+358 3 8720 681

Security policy

At Horze, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.

How do we make sure information is secure?

We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print your shopping page and place your order by phone at +358 3 8720 681. Please note that calls to +358 3 8720 681 that are not made from a finnish landline may be subject to a charge.

To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?

Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?

The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?

Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our web-site. Once a positive ID is made, your order will continue securely.

Are all the pages on your web-site secure?

Most of the pages on our website provide information about Horze and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?

All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

We take the privacy rights of users of this Site very seriously and this Privacy Policy explains to You how certain information about You may be processed.